to the MAKEOVER TRAVEL Web site.
Terms & Conditions spell out your access and use of this Site and
the information, and other content available on or through this
Site. Please read these Terms & Conditions carefully before using
By accessing, using or browsing this site or any of the tabs, pages
or windows in this site, you indicate that you have read, understood
and agree to be bound by this agreement, and that you understand and
intend this user agreement to be the legal equivalent of signed,
written contract between you and Makeover Travel services and
OUR COMPANY & SERVICES WE PROVIDE
Makeover Travel is a medical tourism organization in Bolivia
specializing in plastic and cosmetic surgery treatments and
recuperation packages. Through our website we gather publicly
available information and provide this information to you for your
personal use in making a more informed decision about your medical
treatment options outside the US, Canada or Europe.
APPLICATION FOR YOUR PROCEDURE
Patients’ applications sent via our web site or requested by phone
call or email are received by Makeover Travel’ Patient
Information Center. Our advisors are trained to answer general
questions about the procedures and terms of the service. If the
patient has questions related to medical issues, the advisor will
pass the questions on to the professional and the answers back to
All exchange with the Patient Information Center is free of charge
and it does not represent any kind of agreement between Makeover
Travel and the patient.
Following the receipt of your general enquiry form and close up
photos, you will be able to obtain an all inclusive quotation which
includes the cost of the operation tailored to your needs and
expectations as well as the tariff of your chosen accommodation.
The amount fixed by Makeover Travel on the first stage
is your definitive amount. With makeover Travel there is no hidden
Other medical organizations give you an "estimate quote" that
generally changes once you meet your surgeon "after a personal
Makeover Travel will prepare the quote of your package, based on a
our tariff list.
total price includes:
costs of all the services you are requesting (medical services and
Procedures / Stay in Clinic /
Surgeons fees, Anesthetist fees, and medical team fees / touch-ups /
to the hotel / clinics / airport.
stay in a 4****
hotel with breakfast included plus all the hotel services
(Internet, gym, sauna, pool…).
discounts corresponding to each package.
rate does not include:
- Personal expenses
- Lodging extras (extra nights, beverages…)
- Travel insurance
- Complete blood analysis and all the additional tests and analyses depending on each case (Blood
tests before surgery, cardiology exams, mammograms, mammary exogamies, etc.).
- Air fair
- Medications related or not related to the treatment
- The assistance service and transportation are exclusively for
health related purposes.
SCHEDULING YOUR TRIP
The Patient Care Center advisors will be in charge of planning the
medical trip and they will arrange all the appointments and make the
reservations with plastic surgeons, anesthetist, medical team,
clinic, medical laboratory, hotel...
Any and all medical information delivered by the interested patient
shall be evaluated by our surgeons, which must validate such
application in order to receive the requested treatment.
We propose you several ways to book your trip. We
clearly specified the different steps in our page
schedule your Aesthetic Trip".
Contrary to other medical / hospitals, with Makeover Travel you have
the possibility to pay the total amount of your package after your
first consultation with your surgeon.
In that case the total amount of your package, should be paid to us by the end of
the pre-surgery consultation, after your agreement to undergo
surgery and before your intervention.
ARRIVAL IN SANTA CRUZ -BOLIVIA-
The patient will arrive at VIRU VIRU (VVI), the International
Airport of Santa Cruz.
An assistant will receive the patient and take him/her to the hotel
where he/she will stay.
The assistants we provide are not exclusive, they are assigned
according to availability. It is possible that one assistant will
receive you at the airport whereas another will go with you to the
It is possible for the patient to ask for an exclusive assistant,
but this service has an additional cost.
If, after your pre-operative consultation, you decide to have
additional surgery performed or to carry out your surgery in another
clinic / hospital / Medical center; you should express your decision
directly to a Makeover Travel agent with the aim of modifying,
adjusting, or increasing the package, taking into account the
RISKS AND COMPLICATIONS
Prior to any surgical procedure, the Client must sign in the clinic a consent form–a
legal document–in which he/she declares his/her express consent to
undergo the specified surgery, being fully-aware of the risks
arising from said surgical intervention, the Client shall inform his/her
Health Care Professional during the pre-operative consultation of
any and all the antecedents in his/her clinical history, besides
seeking clarification during this consultation regarding any and all
doubts with regards to the possible complications, characteristic
risks of the surgery and post-operative procedures.
All the corresponding risks to anesthesia, any allergic reactions,
and post-operative processes will also be analyzed at this time.
The Health Care Professional will determine if it is feasible to
combine several procedures into one single surgical intervention
without putting at risk the security and safety of the patient. If
necessary, the surgeons will divide any surgical procedure into two
or more interventions.
The difference between us and the others!
At Makeover Travel we stand by the service that we offer believing
in quality, client satisfaction and that we have a responsibility to
experience in the Medical Tourism has allowed us to understand the needs
of each one of our patients – their fears prior to surgery and what
they will look like when everything is complete and done.
relieve your anxiety and ensure you a total peace of mind, Makeover
Travel places at your disposal its
prevent all possible medical risks -during and after surgery- (for
example clotting and cardiac problems, diabetes, etc.), all patients
must fill out a complete Medical History Form, as well as
undergo a full set of pre-operative blood work
( Blood formula - Blood group - Haemostasis Urea - Glycemia - Hepatitis
B and C - HIV). The blood analysis will have to be performed in your
country prior to your arrival.
For some patients, and depending on the surgery, a cardiogram is
These preliminary examinations must be made by your own doctor and are
not included in the tariffs. As a first step, they are essential to us
so that we can confirm that there are no medical reasons for not
undergoing the operation. They will complete the medical file that will
be presented to your surgeon and anaesthetist during the pre-operatory
policy regarding the length of stay (each one of our plastic surgery
package includes at least from 7 days to 15 days FREE); will
ensure that there are no complications and you can come back home safely
and without surprises.
addition to this, we are committed to putting together a
Complete Post-Operative Recovery Package,
adapted to each patient.
We use the latest treatments and techniques in Laser and Lymphatic
drainage to ensure perfect scarring, healing, and pain elimination,
thereby speeding up your post-operative care and guaranteeing your full
recovery.(They are not included in your basic package, to add it
please request a quote based in your personal needs).
unique Patient Care Guarantee.
complications arise (under extremely rare circumstances),
there is always an immediate solution.
Immediate postoperative problems can be solved during the patient’s stay
in the hospital.
If there is a mala praxis and it
be necessary to prolong your stay, with the specific aim of undergoing
corrective procedures or to guarantee your full recovery prior to your
will cover your hotel expenses, local transportation (hotel, clinic
airport) and all post-operative visits related to the corrective
surgery for a period of time from 8 to 15 days depending on the
procedure or procedures that need to be corrected.
our guarantee means that you can rest assured that in the unlikely event
that you should require a corrective surgery we will pay fully for the
costs of necessary stay, clinic, surgeons, anaesthetist, full medical
team, accommodation and hotel bills.
believe that no other cosmetic surgery clinic abroad guarantees such a
complete and professional five star service.
must remember that with other companies there may well be extra charges
which could prove very expensive indeed.
Complications can arise in plastic surgery. Legal recourse
usually takes years to resolve. With Makeover Travel court
action is not necessary. We are committed to redo your
procedure without further delay or additional costs.
This guarantee applies to Makeover Travel patients who have booked a
plastic surgery procedure through our booking team.
Our Commitment and Guarantee
At Makeover Travel we stand by the service that we offer believing in
quality, client satisfaction and that we have a responsibility to our
clients long after they have returned home. Makeover Travel provides our
clients with the assurances that they are not putting themselves at
unnecessary risk by travelling overseas for surgery.
Clients are advised that risks are inherently associated with any
surgery, and that clients should be fully informed of those risks prior
to electing to undertake surgery at Makeover Travel. Information on
surgical, anaesthetic and other risks are detailed in our website, all
this information must be fully discuss with their attending surgeon.
If patients are healthy without prior medical conditions and have
realistic expectations, follow their surgeon’s advice and recovery
instructions, then patients should be pleased with their results. If, in
the case that a problem does arise as a direct result of the surgery or
hospital admission that requires revision surgery, Makeover Travel has a
guarantee policy and review process.
As we guide you, we also ask for your help to help yourself with your
recovery. If you travel with us for surgery, and accept our advice, your
risks will be minimized and you should be very happy with your results.
Please view our Shared Responsibility Policy here.
If a patient has a complication then your Makeover Travel assistant
should be immediately advised. Please provide full details of the
complication along with any evidence such as photos, medical reports or
A review committee consisting of your attending assistant, your Plastic
Surgeon, and the Makeover Travel Manager will review the complication.
The review committee will review the evidence and make a determination.
This determination will essentially be:
Whether the complication is related to surgery, hospital treatment or
2. Whether the complication is related to unrealistic
expectations of the patient, previous medical or pre existing
conditions, the patient not fully following post operative or surgeons
3. Whether the complication is not related to surgery, hospital
treatment or admission
After a determination of the above, the amount and extent of
responsibility between Makeover Travel and the patient will be
allocated. In some cases, responsibility will be 100% allocated to
Makeover Travel, in others, 50% to Makeover Travel and 50% to the
patient, and in others 100% responsibility to the patient. Allocation of
responsibility will be made on a case by case basis.
Makeover Travel will notify the patient of the determination in writing.
If a patient disagrees with the determination, they should immediately
notify Makeover Travel, in writing, providing the reasons why they
disagree with the determination.
Patient should be aware that:
1. All post-operative advice provided by surgeons, including
medication recommendations, restricted activities, follow up care must
2. Compression garments where recommended must be worn according
to the surgeons instructions
3. Post operative stays in hotels must be in an approved Makeover
4. In cases that a patient considers to be an emergency, such as
acute pain, acute swelling or infection, the client should seek
immediate medical assistance calling her or his Makeover Travel
assistant. The patient should obtain a medical report or statement
detailing the diagnosis, treatment provided and cost of treatment and
forward this information to Makeover Travel.
5. Makeover Travel will not reimburse treatment costs .
Generally, except in the cases of emergency or acute complications, no
determination will be made by Makeover Travel for 1 year following
surgery. This is to allow ample time for the minimization of any
swelling and to allow normal healing, scar minimization etc
7. No procedures, except in emergencies or acute complications,
may be performed by another surgeon without the consent of Makeover
Patients with any of the following risk factors should ensure that this
information has been provided to their surgeon before undertaking any
surgical procedure and declared fully and truthfully on the pre
admission form, including but not limited to:
1. Patients who smoke or are alcohol or drug dependent
2. Patients outside a healthy BMI range
3. Patients with diabetes or thyroid disease
4. Patients with blood pressure disorders including hypertension, limb
ischemia, varicose vein or hemorrhoids
5. Patients with heart conditions including valvular disease or ischemia
6. Patients with renal conditions including chronic renal failure or
7. Patients with urinary conditions including benign prostatic
hypertrophy, stricture of the urethra
8. Patients with liver conditions including cirrhosis or hepatitis
9. Patients with lung conditions including COPD, asthma or TB
10. Patients with gastrointestinal conditions including peptic ulcer
11. Patients with marrow conditions including dysplastic marrow
12. Patients with nerve conditions including sensory, motor or autonomic
13. Patients with muscle conditions including weakness,
myasthenia-Gravis or Guilain-barre syndrome
14. Patients with uterine conditions including dysmenorrhea and
15. Patients with joint conditions including arthritis
16. Patients with eye conditions including glaucoma
17. Patients with psychiatric conditions depression, schizophrenia or
18. Patients with systemic conditions including autoimmune disease
allergy or cancer
19. Patients with degenerative conditions to the spine, bone, joints,
eye or brain
20. Patients with keloid scarring problems
21. Patients with vascular or heart problems
22. Patients who take medications which could interfere with recovery
23. Patients who are allergic to medications or other non disclosed
24. Patients who are HIV positive, or have hepatitis or syphilis
Patients should be aware that the following exclusions will not be
covered by this guarantee:
1. Inherent risks associated with surgery which are not a result of
surgery error, including but not limited to: capsular contracture, skin
rippling and double bubble effect (in the case of breast implants),
numbness and changes in sensation, Keloid scarring, fibrosis,skin death,
2. Changes associated with weight gain/loss or pregnancy since the
surgery.(Liposuction is excluded of this Surgical Guarantee due to the
factor that patients can gain weight during the recovery period and said
they had unsuccessful results).
3. Applicable only to patients who have stayed the minimum recommended
amount of nights recommended to recovery of the named procedure
4. Case where patients who have been identified and advised that
a) they are high risk
b) surgical outcomes may not be fully attained as expected by the
c) prior to surgery, the surgery technique used, or any other factor
provided to the patient which may result in a complication. This
particularly applies to patients who insist on having a procedure, when
they have been informed by the surgeon that the results may not be
optimal for example in specific procedures such as: - Silhouette
Threading, Rhinoplasty, Cheek Implants, Chin Implants, Buttock Implants,
Otoplasty, Liposuction, etc.
5.When the patients doesn’t follow the Surgeons Instructions such as
avoiding:Physical Effort, Drinkind,Smoking,Consuming Drugs and not
taking the Medication prescribed by him.
If after determination, and taking into consideration the conditions and
exclusions above, Makeover Travel guarantees in the case of surgery,
hospital treatment or admission error, that Makeover Travel will in pay
in full or on an agreed costs shared basis with the client:
1. For all hospital, admission, surgical and other costs associated with
the revision surgery
2. Hotel accommodation for the time required to be in the original
destination for revision surgery. The hotel will be selected by Makeover
Travel. Any additional hotel costs, including upgrades to a higher
standard or class or hotel, including room upgrades must be paid by the
Makeover Travel will not be responsible for any additional expenses for
him or the patient’s companion or family.
NOTE: All revision surgery procedures must be finalized
within 1 year of the original surgery.
Our Guarantee is valid just before the
15 months after your trip!
If, once the Client has had the pre-operative consultation, the
Health Care Professional verifies that exists physiological
impediments or if there are very high risks associated with the
intervention, Makeover Travel and the Health Care Professional are
entitled to refuse to provide the surgical service, and we will only
bill for the lodging expenses, local transportation, and contracted
If for any reason the Client doesn’t arrive on the date mentioned in
the contract, the makeover Travel retains the right to cancel the
other services or to change the date of the surgery.
If for any reason, the Client decides to interrupt his/her trip,
reduce it, or not make use of any of the services offered by the
Company, the latter shall not be entitled to reimburse any amount
Should Makeover Travel will have to cancel the Client’s surgery for
any reason, Makeover Travel will reimburse the entire amount paid
Before his/her registration with the Company, the Client will have
to inform himself/herself of all requirements necessary to arrive in
the Bolivia. This information is available upon request from the
Bolivian Embassy or Bolivian Consulate in Client’s country of
COMPANY & SURGEON RESPONSIBILITY
The surgeons, medical team and its staff assume full responsibility
for the medical portion. The patient will not hold Makeover Travel
The Client recognizes that Makeover Travel bears responsibility and
guarantees the Client’s lodging, in which is included breakfast,
transport, coordination of medical agenda, coordination of local
transportation, and in general Makeover Travel shall establish the
necessary contacts for the requested surgery; moreover, this
includes the services offered for full post-operative recovery.
The Client recognizes that the Health Care Professional assumes full
responsibility for the medical portion before the Company and the
As with any routine precaution when traveling abroad, Makeover
Travel advises the Client obtain suitable travel insurance.
When transporting the Client, Makeover travel works with responsible
carrier companies that can be deemed reliable by the Client.
Neither Makeover Travel, nor the physician and the medical team,
shall be responsible for any medical situation that may occur during
the patient’s stay, in which they have failed to take part or make
any decision whatsoever. For instance, self-medication, performance
of piercings and the like.
Makeover Travel shall maintain the anonymity of any individual who
visits us or gets in touch with us means whatsoever. Their privacy
the information we gather from any individual but also how we use
said information. Only with the individual’s express consent do we
record information provided by our Clients and divulge it only
should the latter be required.
Makeover Travel reserves the right to make any necessary
modification to the content of its website without further notice.
We reserve the right, at our sole discretion, to change our Terms &
Conditions from time to time. Your continued use of this Site after
such changes take effect will be deemed to constitute your
acceptance of our new Terms & Conditions.
The user shall be able to access the information in the Website
without providing any personal data. However, should the user make
any consultation via e-mail, in which case a form must be completed,
the personal information provided therein shall be included in a
file, to be use only by Makeover Travel, and which purpose is to
furnish the information requested, benefiting from the advantages
associated to filling in said form and sending the user business
offers adjusted to specially fit his/her profile, whether by mail or
All personal data filled in by the users in the Website through the
form/s shall not be shared or redistributed to third parties.
The information on this web site is only intended as an introduction
to various procedures and should not be used to determine whether
you will have the procedure performed nor as a guarantee of the
result. The best method of determining your options is to consult
one of our qualified surgeons who are able to answer specific
questions related to your situation.
Intellectual Property Rights: Any and all informative texts
concerning treatments and institutional information are Intellectual
Property of Makeover Travel, or third parties; and shall not be
reproduced, copied, pasted, linked, transmitted, distributed or
handled in any manner and for any purpose whatsoever, without
previous written authorization given by Makeover Travel, keeping the
copyright intact at all times, as well as any other notice of
Intellectual Property Rights.